SAMPLE POLICY WORK

Role/Team

Key Responsibilities

Key Outcomes

and complete intake forms.

preliminary records.

Care Coordinators

Lead internal enrollment review meetings, develop individualized care plans post-enrollment. Monitor regulatory changes, audit enrollment records, liaise with TennCare, maintain secure documentation. Manage secure electronic repositories, update version logs, ensure data backup and secure transmission. Provide final internal approval and oversee resolution of issues raised during audits.

Seamless transition to service delivery and tailored care planning.

Compliance & Regulatory Affairs Team

Full compliance with TN.0357.R05.00 and TennCare guidelines.

IT & Records Management

Secure, accessible, and auditable digital records.

Supervisory Staff

Final enrollment sign-off and continuous process improvement.

g. Communication and Documentation Standards To further ensure transparency and accountability, Simpl Care Services LLC adheres to strict documentation and communication protocols throughout the enrollment process:

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Standardized Communication Templates: All correspondence with external agencies, including TennCare, uses standardized templates that include key enrollment details, contact information, and reference numbers. Digital Record Management: Enrollment documents, approval confirmation receipts, and audit logs are stored in a secure, centralized digital repository. Regular data backups and version control measures are enforced to secure all sensitive information. Interdepartmental Communication: Regular meetings, internal bulletins, and email alerts are used to communicate procedural updates, audit results, and any required follow-up actions related to enrollment activities. Feedback and Update Mechanisms: Feedback forms and scheduled review meetings ensure that any issues or suggestions for improvement are captured, analyzed, and integrated into process enhancements on an ongoing basis.

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