SAMPLE POLICY WORK

These references form the foundation for maintaining a comprehensive, compliant manual that adapts to evolving legal landscapes and operational challenges.

By adhering to the policies, scope definitions, and update procedures detailed in this section, Simpl Care Services LLC ensures a unified, transparent, and compliant operational framework. Every update reinforces our commitment to providing high- quality, person-centered care while promoting continuous improvement and accountability across all aspects of our service delivery. VI. TARGET POPULATION The purpose of this section is to clearly define and delineate the target population served under the Tennessee CAC Waiver (TN.0357.R05.00) by Simpl Care Services LLC. This segment of the policy and procedure manual is designed to ensure that all staff involved in the intake, eligibility determination, and ongoing service delivery have a comprehensive understanding of the specific groups eligible for services. In doing so, the agency guarantees that resources are appropriately directed to those individuals who meet the established criteria, while simultaneously ensuring full regulatory compliance and adherence to person-centered care practices.

a. Purpose Statement

Purpose: The primary purpose of defining the target population is to ensure that Simpl Care Services LLC provides services strictly to those individuals who are eligible under the parameters of the CAC Waiver. Establishing precise eligibility criteria and definitions for each target group is essential to: • Ensure Regulatory Compliance: Align operational practices with the stipulations outlined in TN.0357.R05.00, TennCare guidelines, and other applicable federal and state regulations. • Maintain Service Integrity: Direct services to individuals who are in greatest need – thereby promoting person-centered care and efficient resource allocation. • Facilitate Transparent Intake Processes: Equip staff with definitive criteria that eliminate ambiguity during the intake, eligibility determination, and documentation processes. • Support Quality Assurance and Incident Management: Ensure that all eligible individuals receive consistent and high-quality services in compliance with the agency’s regulatory and operational guidelines. Scope: This policy applies to all Simpl Care Services LLC personnel involved in client intake, eligibility assessments, and ongoing service coordination. These include executive leadership, intake staff, eligibility specialists, direct support professionals, care