SAMPLE POLICY WORK

Key Points:

• Provides a clear understanding of how to implement standardized practices. • Serves as a living document to align organizational activities with legal and regulatory requirements. • Establishes a framework for effective communication and decision-making within the agency.

b. Scope of the Manual

Scope: The policy manual applies to all individuals engaged in the operations of Simpl Care Services LLC. This includes: • Agency Staff: All employees — from executive leadership and administrative personnel to direct support professionals and care coordinators — are expected to adhere to the manual’s guidelines. • Contractors and External Partners: Any external contractors or partners working with the agency must follow applicable sections of the manual to ensure consistent service delivery and regulatory compliance. • Services Covered: The manual encompasses all services provided under the Tennessee CAC Waiver, including person-centered care for individuals with intellectual and developmental disabilities. It addresses areas such as clinical service delivery, incident management, quality assurance, administrative operations, regulatory reporting, and record keeping. • Geographic Applicability: All locations where Simpl Care Services LLC operates, including headquarters, state-specific centers, and remote service areas, follow the defined policies in this document. • Dynamic Use: As a living document, the manual is intended to evolve over time in response to both internal assessments and external regulatory updates.

Key Elements Covered:

• Operational Procedures: Detailed descriptions and standardized steps for everyday tasks. • Compliance and Quality Assurance: Guidelines ensuring adherence to the Tennessee CAC Waiver, federal regulations, and state licensing requirements. • Communication Protocols: Defined lines of authority and processes for internal incident reporting and external communications. • Training and Development: Processes for orienting new staff, as well as ongoing training to uphold compliance and quality standards.