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Tennessee CAC Waiver (TN.0357.R05.00): Regulatory guidelines mandate that service providers maintain clear and precise operational frameworks to ensure quality care and accountability. The defined roles of the CEO, Director of Care Services, and Technology Development support these standards by ensuring that operational accountability is clear and measurable. State Licensing Regulations: The agency’s structure includes clear delineation of roles and communication pathways, which satisfies state requirements for transparent operational governance and supports licensing obligations. Federal Compliance Standards: Federal mandates require that organizations involved in care services have structured reporting lines, incident management protocols, and a secure, accessible documentation system. These requirements are met through our defined hierarchy, documented communication protocols, and regular internal audits.
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• Quality Assurance and Incident Management Guidelines:
Organizational policies are integrated with quality assurance practices that include periodic audits, feedback resolution mechanisms, and documentation of role-specific incidents. This integration ensures that improvements in operational performance are aligned with best practices and regulatory updates.
f. Implementation Checklist
To assist staff in understanding and implementing the organizational structure effectively, the following checklist is provided:
Verification Method Digital repository review, updated document Attendance records, training feedback Email notifications,
Task
Responsible Party
Deadline/Frequency
Review and update the organization chart
Policy Coordinator
Annually or as needed
Conduct orientation sessions for new hires
Human Resources/Training Department
Ongoing
Disseminate updated role definitions and reporting protocols
Communications Department
Immediately after changes
intranet updates
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