SAMPLE POLICY WORK

4. Abuse, Neglect, or Exploitation Grievances

Definition: Any instances of suspected abuse, neglect, or exploitation that affect the dignity, safety, or well ‑ being of clients.

Examples:

• Evidence of physical, emotional, or verbal abuse by staff. • Neglect of basic care responsibilities that result in client deterioration. • Financial exploitation or mishandling of client funds. • Any conduct that results in a clear violation of client rights or ethical standards.

5. Procedural and Policy-Related Grievances

Definition: Grievances related to administrative or operational procedures that do not align with established policies, thereby adversely affecting service delivery.

Examples:

• Discrepancies or significant delays in the grievance handling process. • Inconsistencies in applying internal policies or procedures. • Failure to adhere to regulatory mandates in client care documentation. • Inefficiencies in the process of resolving grievances that result in ongoing service issues. d. Filing a Grievance: Step-by-Step Process Simpl Care Services LLC has established a clear, accessible, and systematic process for filing grievances. The following steps ensure that every grievance is properly recorded, investigated, and resolved promptly.

Step 1: Initiating the Grievance • Accessing Grievance Forms:

Clients, family members, or staff can access the official Grievance Form through multiple channels — our internal website, the client portal, printed copies available in common areas, or by requesting one from any direct support professional. Completing the Form: The form requires basic personal information (name, client ID, or employee ID), detailed descriptions of the grievance, dates, times, the individuals involved, and any supportive evidence or documentation.

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Submission Options: There are multiple methods available for submission: