SAMPLE POLICY WORK

1. Service-Related Grievances

Definition: Any dissatisfaction with the quality, timeliness, or appropriateness of the services provided by Simpl Care Services LLC.

Examples:

• Delays or cancellations in service delivery that affect the well ‑ being of the client. • Instances where support services are not provided in accordance with the client’s Individual Support Plan (ISP). • Failure to adhere to scheduled service hours or inadequate supervision during care delivery. • Complaints regarding the professionalism or behavior of direct support staff or clinical personnel.

2. Communication and Information Grievances

Definition: Issues arising from inadequate, unclear, or inaccurate communication between staff and clients, or when clients are not adequately informed of their rights, services, or care options.

Examples:

• Lack of timely communication about changes in care plans. • Confusing or insufficient information provided regarding available services or the grievance filing process. • Failure to inform clients about their rights as outlined in agency policies. • Miscommunication regarding appointment schedules, medication changes, or emergency procedures.

3. Confidentiality and Privacy Grievances

Definition: Any incident where a client’s confidential or personal information has been mishandled or improperly disclosed, leading to a violation of privacy rights.

Examples:

• Unauthorized sharing of a client’s health records with third parties. • Breaches in data confidentiality due to improper handling of sensitive information. • Inadequate data protection measures that lead to a security breach. • Failure to obtain appropriate consent before releasing personal information.