SAMPLE POLICY WORK

• Equal Treatment: Guarantee that every grievance is treated seriously, objectively, and without reprisal. • Timely Resolutions: Establish defined timeframes for acknowledging, investigating, and resolving grievances. • Data-Driven Insight: Collect and analyze grievance data to identify trends and implement corrective measures promptly. • Ongoing Evaluation: Ensure that the grievance process undergoes regular review to incorporate evolving best practices and regulatory updates. • Stakeholder Involvement: Encourage the participation of clients, family members, and staff in the grievance process to foster a culture of accountability and transparency.

b. Scope and Applicability

This grievance procedure applies to all individuals receiving services from Simpl Care Services LLC, covering every aspect of our operations. It is relevant to: • Clients and Service Recipients: Every person receiving support and services is encouraged to file a grievance if they believe there has been a violation of their rights, inappropriate service delivery, or any other concern impacting their well ‑ being. • Family Members and Caregivers: Family members and legal guardians have the right to file grievances on behalf of their loved ones if they feel that services are not meeting established standards or that client rights have been compromised. • Staff and Volunteers: Any staff member or volunteer who observes misconduct, non ‑ compliance, or any service deficiencies is required to report their concerns through the grievance process. • External Stakeholders: Regulators, external auditors, and oversight agencies, such as TennCare and state licensing boards, may reference our grievance procedures when assessing our commitment to quality, safety, and accountability. The grievance procedures are applicable across all Simpl Care Services LLC facilities and operational settings, including residential centers, day support programs, in ‑ home care, and other care delivery environments. These guidelines ensure that grievances are reported and processed consistently, regardless of where the service is delivered.

c. Definitions and Types of Grievances

Precise definitions ensure consistency in reporting and handling grievances. Below are definitions and examples of reportable grievances: