SAMPLE POLICY WORK

The policies and procedures described in this section — spanning person ‑ centered planning, choice of services, confidentiality, freedom from abuse, and the right to file grievances — are not merely guidelines. They are the foundation of our culture, embodying our commitment to ensure that each individual’s rights are respected, promoted, and defended at every level of our service delivery.

The structured approach ensures that every client:

• Participates actively in the planning and adaptation of their care support strategies. • Is provided with a range of care options that are flexible and responsive to their needs. • Receives clear, comprehensible, and accessible information about their rights and the avenues through which they can exercise those rights. • Has immediate access to grievance procedures and a transparent process for resolving any complaints about their care. • Is treated with the utmost respect, dignity, and professionalism by every member of our staff, as reflected in our training, policies, and daily operations. Through regular training, rigorous supervision, detailed documentation, and continuous internal reviews, our commitment to individual rights remains dynamic and responsive. Our policy is designed to evolve alongside regulatory requirements and emerging best practices, ensuring that our service delivery not only meets but exceeds the expectations set forth by the Tennessee CAC Waiver and all related guidelines. Simpl Care Services LLC guarantees that each client’s rights are upheld by empowering staff with knowledge, fostering an environment of open communication, and implementing robust feedback loops that drive meaningful improvements. By doing so, we not only protect our clients but also bolster our reputation as a leading provider of high ‑ quality, person ‑ centered care in full regulatory compliance. Note: This Individual Rights policy is subject to periodic review and updates. All staff and clients will be notified of any changes through official communication channels. A digital archive of all revisions is maintained and available for regulatory audits and internal reviews. By adhering to the policies and procedures outlined in this section, every employee at Simpl Care Services LLC is equipped to promote, maintain, and protect the individual rights of those we serve, thus ensuring that our services are delivered with the highest standards of trust, safety, and respect. XXXVII. GRIEVANCE PROCEDURES Simpl Care Services LLC is committed to providing high ‑ quality, person ‑ centered care to individuals with intellectual and developmental disabilities. Our grievance procedures are a critical component of our operational framework. They provide a clear and transparent process for clients and their families to raise concerns about any aspect of the services they receive, including care quality, staff conduct, incident management, or