SAMPLE POLICY WORK

– The client signs a form acknowledging receipt and understanding of their rights, which is then filed in their individual client record.

Step 2: Ongoing Reinforcement and Information Updates • Action: –

Regularly remind clients of their rights through scheduled review sessions, newsletters, and during periodic care plan meetings.

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Method: –

Display posters of the key rights in common areas. – Incorporate rights education into routine support group sessions and one ‑ on ‑ one meetings. • Verification: – Document the dates and content of each session in the client file for future reference.

Step 3: Accessible Available Resources • Action: –

Ensure that detailed information regarding individual rights is stored on the agency’s secure intranet portal and that all staff and clients know how to access it.

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Method: –

Update the rights section of the intranet regularly, linking to relevant regulatory updates, FAQs, and contact information for rights advocates. Verification: – The IT team monitors access logs and usage rates to ensure that clients and staff are engaging with the rights information.

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Step 4: Grievance Filing and Resolution Process • Action: – Inform clients comprehensively about the grievance process and actively encourage them to report any suspected rights violations. Method: – Provide clear, step ‑ by ‑ step instructions on how to file a grievance through multiple channels (in ‑ person, hotline, online form). – Train designated staff on how to handle grievances confidentially and efficiently. • Verification: – • All received grievances are automatically logged in the centralized Incident Reporting System, with time ‑ stamped entries and follow ‑ up actions recorded. – Supervisors track resolution timelines and ensure that grievances are resolved within the mandated deadlines.