– Conduct regular audits of service delivery and documentation to ensure that individual rights are consistently upheld. – Investigate any reported deviations from the established rights policy and recommend process improvements. – Ensure that all corrective actions related to rights violations are implemented effectively. • Key Actions: – Review client feedback, incident reports, and audit records to identify trends. – Provide feedback to department heads and staff regarding rights-related issues. – Integrate lessons learned from incidents into updated training and process guidelines.
IT and Communication Teams • Responsibilities: –
Ensure that all information regarding individual rights is accessible in multiple formats on the agency’s intranet, client portals, and printed materials. – Maintain secure databases and digital records that protect client confidentiality while allowing authorized personnel to access rights documentation. Key Actions: – Develop and maintain a digital repository for the Individual Rights Policy and related training materials. – Ensure that automated alerts and reminders are in place for rights-related review meetings and policy updates.
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e. Procedural Guidance for Ensuring Individual Rights
To ensure that every client is aware of, and can exercise, their individual rights, the following procedural steps are in place:
Step 1: Initial Rights Orientation at Intake • Action: –
Upon admission, every client (and when applicable, their family or legal guardian) receives a comprehensive orientation that includes a detailed explanation of their rights.
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Method: –
An individual session with a Rights Advocate explains the Individual Rights Policy using clear, non ‑ technical language. – Provide written materials (available in large print, braille, and audio formats), visual aids, and digital resources that outline each right.
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Verification:
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