SAMPLE POLICY WORK

– Ensure that all policies and procedures are effectively communicated to staff regarding the rights of all clients. – Integrate individual rights training into departmental orientation and in ‑ service training discussions. – Monitor service delivery to confirm that client rights are observed, and any breaches are immediately addressed. • Key Actions: – Hold regular meetings with client support teams to review rights-related issues. – Provide direct supervision and feedback during supervision sessions, emphasizing the importance of upholding individual rights. Maintain the dignity, autonomy, and rights of every client during service delivery by implementing person ‑ centered, respectful care techniques. – Educate clients about their rights and serve as advocates for client preferences. – Immediately report any breaches of rights, incidents of abuse, neglect, or exploitation using established protocols. • Key Actions: – Use standardized service documentation to record instances where clients exercise their rights. – Participate actively in discussions on individual rights during supervision sessions. – Facilitate client involvement in their own care planning. Direct Support Professionals and Clinical Staff • Responsibilities: – Provide additional support for clients who wish to file grievances regarding violations of their rights. – Monitor the grievance process to ensure fairness, timeliness, and transparency. – Liaise with external agencies if required and ensure that appropriate corrective actions are taken. • Key Actions: – Maintain a dedicated grievance hotline and electronic submission system. – Document every grievance and track the resolution process with final outcome reports. – Serve as a resource for clients who have questions regarding their rights. Grievance and Client Advocate Teams • Responsibilities: –

Quality Assurance and Compliance Teams • Responsibilities: