SAMPLE POLICY WORK

includes both written guidelines and verbal explanations provided during planning meetings.

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Multiple Reporting Options: Grievances can be reported through various channels, including in ‑ person meetings, telephone hotlines, electronic submissions via the client portal, or written complaints. No Retaliation Assurance: Clients are assured that filing a grievance will not result in any negative repercussions. All grievances are maintained confidentially and investigated impartially. Timely Resolution: Grievances must be acknowledged within 24 hours of receipt. A formal investigation is initiated immediately, and clients are kept informed of the progress and outcomes. External Complaint Mechanisms: In cases where internal resolution is not satisfactory, clients are provided with contact information for external regulatory bodies, ensuring that they have recourse through agencies such as TennCare, state licensing boards, or Adult Protective Services. Documentation and Follow-Up: Every grievance is documented using standardized forms, and detailed records of the investigation, corrective actions, and final outcomes are maintained in the client’s file. Follow -up is conducted to ensure that resolution has been achieved and that the client is satisfied with the outcome.

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Procedural Guidance for Ensuring Individuals Are Informed of Their Rights To guarantee that every client is fully aware of their rights, Simpl Care Services LLC employs a multi ‑ modal approach that includes:

Accessible Rights Information:

– Clear, concise documents outlining individual rights are provided during intake and are available in multiple formats (large print, braille, audio recordings) to ensure accessibility for all clients. – This rights information is displayed in common areas of all facilities and incorporated into the client portal. 2. Orientation Sessions: – During initial orientation, clients and their families are briefed on their rights by a dedicated Rights Advocate, who explains each right in detail and answers questions.