SAMPLE POLICY WORK

choosing a direct support professional or opting for specific services from a pool of qualified clinicians.

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Cultural and Personal Preference: We recognize that personal, cultural, and community preferences play an important role in service selection. Clients are encouraged to review provider profiles and service descriptions to make informed decisions that align with their values and lifestyles. Transparent Process: The process of making service and provider choices is clearly delineated during the initial planning phase and is documented in the Individual Support Plan (ISP). Any changes to these choices are addressed promptly and communicated to the client by their care coordinator.

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Confidentiality and Privacy Every client has the right to privacy and confidentiality regarding all personal, medical, and support-related information. Simpl Care Services LLC is committed to protecting this sensitive data in strict compliance with HIPAA, TennCare guidelines, and any other applicable state and federal privacy regulations.

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Strict Confidentiality Protocols: All client records, including assessments, ISPs, medical records, and communications, are maintained in secure, restricted-access systems. Only authorized personnel have access, and all data transfers are encrypted. Informed Consent: Clients receive detailed information about how their data will be collected, stored, and used. Informed consent is obtained prior to collecting sensitive personal or medical information. Data Sharing Restrictions: Any sharing of client data with external agencies or third ‑ party providers is done strictly in accordance with regulatory guidelines and only with explicit written consent. Regular Training on Privacy: All staff members receive regular training on privacy policies, the importance of confidentiality, and the ethical handling of sensitive data. Incident Management: Should any breach of confidentiality occur, there is an immediate, clearly defined reporting and remediation process involving the director of compliance and IT security specialists. Corrective measures are promptly implemented and documented.

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