Responsible Party
Task
Frequency
Verification Method
plan
assigned responsibilities
Implementation of corrective actions
Relevant department heads Incident Response Team / QA Team
As per plan
Follow-up reports, digital dashboard updates Closure report uploaded to central repository Debriefing session records, anonymous feedback surveys QI reports, incident trend analysis dashboards
Final review, closure, and documentation
Within 72 hours
Post-incident debrief and feedback collection Quarterly review of incident reports and trends
Supervisors and QI Committee
Within 1 week
Quality Assurance Team
Quarterly
l. Continuous Improvement: Lessons Learned and Future Enhancements The ultimate aim of our Quality Improvement and Incident Reporting process is to transform every incident into an opportunity for long ‑ term improvement. To achieve this objective:
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Regular Review Meetings: Monthly and quarterly QI meetings review all incident data, trend reports, and feedback surveys. These meetings allow the QI Committee to identify emerging patterns and evaluate the effectiveness of corrective measures. Feedback Integration: Anonymous surveys and open forums facilitate candid feedback from staff and clients regarding the incident reporting system. This feedback is crucial in refining reporting protocols and ensuring that corrective actions resonate with on ‑ the ‑ ground realities. Technology Integration: Our IT Department continuously enhances the SEIMS platform, incorporating automated alerts, real ‑ time dashboards, and mobile access to improve the timeliness and accuracy of incident reporting. Training Updates: Lessons learned from incident investigations directly inform updates in our ongoing training programs.
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