SAMPLE POLICY WORK

By maintaining rigorous standards, embracing innovative approaches, and fostering a culture of continuous learning, we ensure that our services not only meet but exceed the expectations of our clients and regulatory bodies. This unwavering commitment to quality serves as the foundation for all our operational initiatives and establishes Simpl Care Services LLC as a leader in delivering high ‑ quality, person ‑ centered care.

Note: All sections of this Quality Improvement Plan are subject to periodic review and updates, ensuring that our processes remain aligned with evolving regulatory guidelines, industry best practices, and the dynamic needs of the individuals we serve. Staff and stakeholders will be notified promptly of any changes through our established internal communication channels. Through disciplined adherence to the practices outlined in this section and active engagement from all levels of the organization, Simpl Care Services LLC continuously raises the bar for care quality, safety, and regulatory compliance. Our Quality Improvement Plan reinforces our commitment to excellence, addressing every aspect of service delivery with transparency, accountability, and a clear focus on achieving the best possible outcomes for our clients. XXXIII. INCIDENT REPORTING The Incident Reporting section of Simpl Care Services LLC outlines clear, comprehensive procedures designed to ensure the timely and accurate reporting, investigation, and resolution of incidents. In compliance with the Tennessee CAC Waiver (TN.0357.R05.00), TennCare guidelines, and all applicable state and federal regulations, this section establishes protocols that protect clients, staff, and the agency’s operational integrity. It provides definitions and examples of reportable incidents, specifies the required timelines for reporting, details internal and external reporting requirements, and sets forth investigation procedures. Every element of this policy is designed to foster a culture of transparency, accountability, and continuous improvement in service delivery.

a. Purpose and Objectives

Purpose Statement The primary purpose of the Incident Reporting policy is to ensure that all incidents — whether related to client care, staff safety, or operational discrepancies — are reported accurately and promptly. This systematic approach enables Simpl Care Services LLC to address potential hazards, mitigate risks, and comply with regulatory mandates, while prioritizing the safety and well ‑ being of its clients and staff. The Incident Reporting procedures are intended to: • Protect individual safety by ensuring that any potential harm or risk is identified and addressed immediately. • Provide a structured process for the documentation, investigation, and follow-up of