SAMPLE POLICY WORK

real ‑ time performance, assess adherence to protocols, and provide immediate corrective feedback. • Observations may be scheduled or random, based on the department’s operational needs.

Procedural Guidance for Supervision:

Initial Setup: – Upon hire, every employee is assigned a primary supervisor or mentor. – A supervision schedule is generated, clearly outlining individual and group supervision dates. 2. During Supervision Sessions: – Utilize standardized supervision templates covering performance indicators, strengths, areas for improvement, and specific goal setting. – Review documented service logs, client feedback, and incident reports as evidence of performance. – Discuss any observed challenges in direct care delivery and collaborate on strategies for improvement. 3. Documentation: – Supervisors are required to complete a written supervision report after each session, capturing key discussion points, agreed action items, and follow-up dates. – All reports are securely stored in the employee’s digital record within the centralized HR system. 4. Follow-Up: – A follow-up plan is created for staff requiring improvement; additional check ‑ ins are scheduled and progress is documented rigorously. Supervisory Responsibilities • Executive Leadership: • Sets strategic expectations for supervision; establishes frameworks and allocates resources for effective oversight. • Provides overall guidance to ensure that supervisory policies align with regulatory standards and organizational goals. • Direct Supervisors and Managers: • Conduct one ‑ on ‑ one and group supervision sessions, directly observing service delivery, mediating performance issues, and providing mentorship. • Use standardized evaluation forms and supervision checklists to document feedback. • Clinical and Administrative Supervisors: • Oversee discipline ‑ specific performance evaluation, ensuring that clinical protocols, documentation standards, and operational procedures are followed. • Provide situational coaching and facilitate professional development opportunities. • All Staff: • Actively participate in supervision sessions, provide honest self ‑ assessment,