SAMPLE POLICY WORK

– Mandatory refresher training is provided at least 12 times per year covering core topics such as emergency preparedness, CPR/First Aid, and infection control practices. – These sessions are conducted by internal trainers and certified external providers as needed. 3. Service-Specific Training: – Residential Supports: Training on safe handling of emergency procedures, behavioral support, and daily care routines. – Day Supports and Employment: Focused on group management, therapy integration, and support strategies for vocational and social skills. – Therapies and Clinical Services: Updates on new clinical protocols, outcome measurement tools, and interdisciplinary care coordination. – Medication Management: In- depth sessions on the “five rights” of medication administration, usage of MARs, and error management protocols. – Assistive Technology and Home Supports: Instruction on the latest adaptive devices, proper installation, and training for client use. – Transportation: Training for drivers and support staff on accessibility, safety measures, route planning, and emergency protocols. – Adult Dental Services: Training for staff to interface with dental providers and educate clients on oral health hygiene. 4. CPR and First Aid Certification: – All employees directly involved in client care must maintain current CPR and First Aid certifications. – Certification courses are offered on ‑ site or through partnered training providers, with renewal reminders and records maintained electronically.

Documentation Training:

– Focused training sessions educate staff on proper documentation practices for service delivery, incident reporting, and quality assurance. – Training includes practical exercises on completing MARs, incident reports, and digital record updates, ensuring consistency and accuracy.

Self ‑ Directed and E ‑ Learning Modules:

– A comprehensive library of online training modules is available on the agency’s secure learning management system (LMS). – Modules cover foundational topics as well as advanced areas for continued professional development, accessible 24/7 to accommodate different schedules.

Simulation and Drills:

– Periodic simulation exercises and drills provide practical experience with emergency responses, client de-escalation, and complex care protocols.