SAMPLE POLICY WORK

Note: All recruitment and hiring procedures detailed above are subject to periodic review and updates based on evolving regulatory guidelines, internal audit findings, and emerging best practices in personnel management. Staff involved in recruitment are required to complete ongoing training and participate in regular process evaluations to ensure continued excellence and conformity with state and federal mandates. XXIX. STAFF TRAINING Staff Training is fundamental to achieving Simpl Care Services LLC’s vision of delivering high ‑ quality, person ‑ centered care while ensuring full regulatory compliance with the Tennessee CAC Waiver (TN.0357.R05.00), TennCare guidelines, state licensing requirements, and relevant federal mandates. Our comprehensive training program is designed to empower every member of our organization — from executive leadership and clinical professionals to direct support staff and administrative personnel — with the knowledge, skills, and competencies needed to perform their roles safely, consistently, and compassionately. This section outlines the policies and procedures for the initial orientation of new staff, ongoing in ‑ service training, specific training related to CAC Waiver regulations and person ‑ centered planning, service ‑ specific training initiatives, as well as protocols for CPR/First Aid certification and documentation training. Robust training and competency assessments, combined with meticulous tracking and regular reviews, ensure that every team member is well ‑ prepared to contribute to our mission of exemplary, individualized service delivery.

a. Purpose and Objectives

Purpose Statement

The primary purpose of our Staff Training program is to:

• Provide comprehensive and standardized training to all employees to ensure safe, efficient, and compliant service delivery. • Equip new hires with a solid foundation in the agency’s mission, policies, procedures, and the specifics of the CAC Waiver program. • Support ongoing professional development through periodic in ‑ service training that reinforces core competencies and adapts to evolving regulatory and clinical guidelines. • Deliver specialized training on critical areas such as person ‑ centered planning, service ‑ specific protocols (e.g., medication administration, behavioral support, crisis intervention, residential supports, day supports), and documentation best practices. • Ensure that every staff member achieves and maintains necessary certifications — such as CPR and First Aid — to provide safe care environments. • Implement rigorous tracking and documentation of training activities to guarantee accountability, prepare for audits, and facilitate continuous improvement.

This comprehensive approach underpins our commitment to both operational excellence and regulatory adherence, ensuring that our workforce can respond