SAMPLE POLICY WORK

Historical changes must be logged, ensuring a traceable timeline for regulatory review and audit purposes.

i. Integration and Continuous Improvement Simpl Care Services LLC recognizes that maintaining accurate agency identification is not a one-time task, but an ongoing process critical to both internal governance and compliance with state and federal regulations. As part of our continuous improvement efforts: • Ongoing Reviews: The Agency Identification section is reviewed annually by the Compliance and Regulatory Affairs team to ensure that all information is updated and reflective of any operational or corporate shifts. • Feedback Mechanism: Staff and stakeholders are encouraged to provide feedback on the accuracy and clarity of the agency identification details. This feedback is reviewed during quarterly meetings and adjustments are made as necessary. • Interdepartmental Coordination: To maintain consistency, regular coordination meetings between the Policy Coordinator, IT Support, Communications, and Compliance departments are scheduled. These meetings focus on cross- checking and verifying that all documentation, both digital and physical, adheres to the standards described within this policy. • Incident Management: Any discrepancies noted by internal audits or reported by staff are to be managed according to the established incident management process. This includes an immediate review, corrective action implementation, documentation, and follow-up to prevent future occurrences. j. Regulatory Monitoring and Compliance Verification To address the dynamic nature of regulatory requirements, Simpl Care Services LLC has established a proactive approach to regulatory monitoring that includes the following steps: • Regulatory Watch: The Compliance and Regulatory Affairs department maintains a ‘regulatory watch’ calendar that tracks all relevant deadlines, changes, or new regulatory issuances related to the CAC Waiver and state licensing standards. • Internal Reporting: Regular reports documenting the current status of agency identification details must be submitted to the executive leadership team. These reports include audit results and any necessary corrections or updates to the information. • External Audits: The designated Quality Assurance personnel oversee preparations for external audits by regulatory authorities. These preparations