SAMPLE POLICY WORK

– Conduct a needs assessment during the initial intake to determine the type and frequency of transportation required. – Develop a transportation plan that details the client’s scheduled appointments, community events, and any recurring transportation needs. – Obtain pre-authorization for transportation services in line with budget and regulatory guidelines. 2. Scheduling and Coordination: – Utilize an electronic scheduling system to arrange pre-scheduled rides for medical appointments, day supports, therapy sessions, and other services. – Ensure that a designated transportation coordinator oversees all scheduling adjustments and resolves conflicts. – Coordinates with local vendors (public transit, paratransit, or private providers) to ensure that vehicles meet accessibility standards.

Delivery of Services:

– Provide transportation through vehicles equipped with necessary features (e.g., wheelchair lifts, secure seatbelts) and ensure that assigned drivers are trained in client support and emergency procedures. – Direct support personnel may accompany clients as needed to assist with boarding, disembarking, and ensuring overall safety. – Collect trip logs which include pick-up and drop-off times, distances traveled, and any issues encountered during transportation. 4. Service Conclusion and Reporting: – At the conclusion of the service period, compile detailed transportation usage reports. – Conduct client and caregiver satisfaction evaluations to assess service effectiveness. – Archive all transportation records in the centralized system with full audit trails for regulatory review.

Staff Training Requirements:

• Drivers and transportation coordinators must receive training on accessibility requirements, safe driving practices, client interaction, and emergency response. • Annual refresher training, along with on-the-job assessments, ensures continued compliance with regulatory standards. • Detailed training on using digital scheduling and logging systems is included.

Documentation Requirements:

• Maintain electronic trip logs, driver reports, incident forms, and scheduling summaries. • All records are kept in a secure digital repository with version history to meet audit requirements.