SAMPLE POLICY WORK

– Engage in a multi-disciplinary team meeting with all relevant parties (e.g., direct support staff, clinical professionals, family representatives) to confirm service linkage. 2. Ongoing Case Management: – Monitor daily service delivery through tracking systems that document service hours, significant incidents, and progress notes. – Secure regular feedback from all involved parties, including update meetings, digital surveys, and real-time communication via an internal portal. – Update the service coordination plan as necessary based on emerging needs, regulatory changes, or client feedback. – Ensure that all adjustments are communicated to the client and documented in the electronic case management system. 3. Communication and Incident Resolution: – Serve as the primary point of contact between the client, family, and external agencies. – Implement a standardized incident reporting protocol for any service disruptions or client concerns, ensuring that every reported event is addressed within a defined timeframe. – Document all communication with external regulatory bodies, including TennCare, to ensure compliance and audit readiness. 4. Service Review and Quality Assurance: – Conduct quarterly review meetings to assess overall service efficacy, case management outcomes, and compliance with regulatory standards. – Create a comprehensive service report that details achievements, areas for improvement, and any corrective actions implemented. – Archive all case management records with version-controlled logs and a secure audit trail.

Staff Training Requirements:

• Support Coordinators and case managers receive specialized training in interdisciplinary communication, crisis management, and digital case management tools. • Continuing education sessions are mandatory, focusing on best practices in support coordination and emerging trends in person-centered planning. • Regular workshops and scenario-based training exercises ensure that all team members are prepared to handle complex cases with professionalism and empathy.

Documentation Requirements:

• A centralized electronic case management system hosts all related documentation.