SAMPLE POLICY WORK

a. Overview of Service Implementation Procedures The Service Implementation framework is built on a foundation of standardized operating procedures that secure quality, consistency, and regulatory compliance across all service areas. The overall purpose is to create an environment in which every client receives tailored, high-quality, person-centered care. This is achieved by ensuring that all staff members — from executive leadership to frontline direct support professionals — follow uniform protocols, maintain rigorous documentation standards, and are trained comprehensively in their respective roles.

Purpose Statement

The purpose of standardized Service Implementation procedures is to:

• Ensure that services are delivered in a consistent, safe, and high-quality manner. • Provide clear, step-by-step operational guidelines that promote adherence to regulatory mandates and internal policies. • Facilitate effective communication among interdisciplinary teams to support person- centered decision-making. • Establish detailed documentation and training protocols that guarantee accountability, transparency, and continuous improvement.

Scope

This policy applies to all Simpl Care Services LLC personnel involved in service delivery. It covers:

• Residential Supports (Residential Habilitation and Supported Living) • Day and Employment Supports (Facility-Based Day Supports and Supported Employment) • In-Home and Personal Care (Personal Assistance and Respite Care) • Therapies and Clinical Services (Nursing, Occupational Therapy, Physical Therapy, Speech Therapy, and Behavior Services) • Support Coordination • Assistive Technology and Home Supports • Transportation • Adult Dental Services All staff working in these areas, including clinical, direct support, administrative, IT, and supervisory personnel, are required to adhere to the procedures outlined herein.

Regulatory References

This Service Implementation policy is formulated in accordance with:

• Tennessee CAC Waiver (TN.0357.R05.00) • TennCare provider manuals and guidelines • State licensing regulations for health service providers • Relevant federal standards including HIPAA, ADA, and other mandatory frameworks