SAMPLE POLICY WORK

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Data-Driven Adjustments: – Use outcomes data and performance metrics to adjust service delivery and care planning strategies. • Stakeholder Education: – Enhance training modules for clients, family members, and staff related to effective self-advocacy and the use of digital platforms. • Regulatory Engagement: – Maintain active engagement with regulatory bodies to ensure that our ISP processes are ahead of emerging guidelines and best practices. Note: The policies and procedures detailed in this section serve as a definitive guide for ISP development and are to be reviewed and updated regularly in accordance with evolving regulatory standards and service delivery best practices. XXV. SERVICE IMPLEMENTATION The Service Implementation section provides a comprehensive framework for delivering the full spectrum of services detailed in previous sections. This portion of the manual sets forth detailed procedures for initiating, managing, documenting, and concluding each service provided under Simpl Care Services LLC. It is designed to ensure that every service is delivered consistently, with quality and safety as top priorities, while remaining in complete compliance with the Tennessee CAC Waiver (TN.0357.R05.00), TennCare guidelines, and all applicable state and federal regulations.

This section addresses the following major areas:

• Detailed procedures for the initiation, ongoing delivery, and conclusion of each covered service, including Residential Supports, Day Supports, In-Home Care, Therapies (which encompass Nursing, Occupational Therapy, Physical Therapy, Speech Therapy, and Behavior Services), Support Coordination, Assistive Technology and Home Supports, Transportation, and Adult Dental Services. • Specific staff training requirements for personnel providing these services, detailing mandatory topics and the frequency of training sessions. • Documentation requirements for every service session, including progress notes, service logs, and required forms. • Protocols for addressing service-related issues and emergencies, providing step-by- step guides for swift problem resolution. Throughout this section, each policy item is structured to include a purpose statement, detailed implementation procedures, clearly defined scope and roles, step-by-step guidance for providing services, and references to relevant regulatory materials.

Below is a detailed outline of the Service Implementation process.