SAMPLE POLICY WORK

clients receive the high-quality, individualized support they need to thrive, while all services remain aligned with the stringent requirements of the Tennessee CAC Waiver, TennCare guidelines, and all other relevant regulations. By maintaining ongoing communication, rigorous record-keeping, strict adherence to authorization protocols, and frequent quality audits, Simpl Care Services LLC fosters a culture of excellence, ensuring that each client’s experience is one of dignity, respect, and optimal care. This comprehensive approach reinforces our commitment to continuous improvement, person-centered service delivery, and full compliance with state and federal mandates. The policies and procedures detailed above form the definitive guide for all services offered under the CAC Waiver, ensuring that every client receives care that is both compliant with regulatory standards and individually tailored. Each service category is carefully structured to provide measurable outcomes, while the overarching framework supports efficient resource allocation, coordinated support, and continuous quality improvement. With clearly outlined roles, responsibilities, procedural guidance, and defined limitations, Simpl Care Services LLC’s comprehensive operational approach stands as a model for delivering high-quality, person-centered care in full regulatory compliance. XXIV. INDIVIDUAL SUPPORT PLAN (ISP) DEVELOPMENT The Individual Support Plan (ISP) Development section establishes the comprehensive procedures for creating, reviewing, and revising an ISP that is entirely person-centered and tailored to the unique needs, preferences, and goals of each individual. This section details the processes that ensure all services, supports, and interventions are planned, implemented, and monitored according to regulatory mandates — including TN.0357.R05.00 — and align with our commitment to high-quality, individualized care. The ISP process is designed not only as a clinical tool but also as an essential framework for promoting individual choice, control, and community integration while being fully compliant with state and federal regulations.

a. Purpose and Rationale

Purpose Statement

The primary purpose of the ISP Development procedure is to establish a structured, yet flexible, person-centered planning process that: • Ensures services and supports are directly tailored to the individual’s unique needs, strengths, and aspirations. • Supports the agency’s commitment to providing high -quality, compliant care in accordance with TN.0357.R05.00, TennCare guidelines, and all other applicable