SAMPLE POLICY WORK

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Navigation of Services: –

Assist the client in understanding available services ranging from residential supports to therapies and vocational training.

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Personalized Case Management: – Develop and maintain individualized service plans that integrate data from multiple service categories. • Advocacy and Liaison: – Act as advocates during interactions with service providers, regulatory agencies, and community partners. • Crisis Management: – Provide immediate support during incidents or emergencies, ensuring that necessary interventions are promptly mobilized. b. Goals and Objectives • To serve as the primary point of contact for navigating the complexities of service delivery. • To ensure that clients receive a seamless continuum of services that align with their individualized care plans. • To facilitate communication between all parties involved in the client's care. • To monitor service effectiveness and continuously update care plans according to evolving client needs. Individual Case Management Sessions: – Scheduled sessions with clients and families to review care plans and update service coordination. • Regular Interdisciplinary Meetings: – Coordination meetings involving direct support staff, therapists, and external service providers. • Electronic Case Management Systems: – Utilization of secure software to track service utilization, maintain appointment logs, and monitor outcomes. • Proactive Outreach: – Periodic check-ins with clients to anticipate changes in needs and proactively arrange services. c. Delivery Methods •

d. Service Limitations and Caps • Budgetary and Time Caps: –

Support Coordination services may be limited within established monthly or annual caps to ensure equitable service delivery. Service Limitations: – Number of contacts and case management sessions might be limited unless additional needs are documented.

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